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This file is a customer satisfaction survey form. It can be widely used in companies, firms or any other commercial organizations. It helps the management department and customer service department to collect the feedback and opinions of customers so that to improve their service, facilities, environment and other relevant parts. Anyone who is interested in customer satisfaction survey form, you could download this file to create your survey.

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Customer Satisfaction Survey
!
[Date]
1
Customer Satisfaction Survey
[Company Name]
[Company Address]
[City, ST ZIP Code]
[Company Name] requests your help. Please complete the following Customer Satisfaction Survey based on the
project we recently completed for your organization. Thank you for your time.
Customer Name:
Project Name:
Project Number:
[Customer Name]
[Project Name]
[Project Number]
Project Manager/
Stakeholder:
Date:
[Project Manager]
[Date]
1. Did the project team deliver the results and quality that were promised?
!
!
!
More than expected
!
Consistently more
1a. Were key project deadlines met with a “whatever it takes” attitude?
!
!
!
More than expected
!
Consistently more
1b. Was consistent discipline and direction provided on approach, scope, and schedule?
!
!
!
More than expected
!
Consistently more
1c. Did the project team guide your staff and project results? Were they “team players”?
!
!
!
More than expected
!
Consistently more
2. The project process was …
!
!
!
Better than expected
!
Consistently better
2a. Was there open and timely communication? Did the project team act as a team?
!
!
!
More than expected
!
Consistently more
Customer Satisfaction Survey Form
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