Sample client satisfaction questions
The following is provided as a guide for surveying clients about their satisfaction with your
services or programs. You can do a satisfaction survey for your whole organisation or for a
specific aspect. You may have additional questions you also wish to seek feedback on.
Satisfaction with services accessed or received
1. In the past 12 months, how frequently have you accessed or received services
from our organisation?
o Every 3-6 months
o Every 6 months or less
2. Which of the following services have you received or accessed?
o [insert a list of the services/programs you provide for respondents to select
3. How would you rate your satisfaction with the following aspects of the services
you have received or accessed?
Satisfied Unsatisfied Very
4. How satisfied are you overall with the services you received or accessed in the
past 12 months?
o Very satisfied
o Very unsatisfied
o Not sure
5. What did you like most about the services you received or accessed?