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The Customer Satisfaction Survey Template is the research designed for surveying the satisfaction of the clients about the services or programs. With just ten questions, this survey template has both open-ended questions and closed-ended questions, and these questions almost cover all the critical aspects. You can use this template as the example and modify or imitate it. This file is free to download.

(4.2 based on 365 votes)
6. What do you think we could do to improve our services?
Satisfaction with information resources and communications
7. How often do you access our information resources as listed below?
Weekly Monthly Every 3-6
months
Every 6
months or less
Never
Website
Facebook
Twitter
E-newsletter
[adapt list as
appropriate
to your
organisation]
8. How useful are our information resources to you?
Very useful Useful Rarely
useful
Not at all
useful
Not sure
Website
Facebook
Twitter
E-newsletter
[adapt list as
appropriate
to your
organisation]
9. How easy is it to find the information you are looking for about our services and
programs?
o Very easy
o Quite easy
o Quite difficult
o Very difficult
o Not sure
10. Do you have any comments about our information resources and
communications?
Customer Satisfaction Survey Template Page 2
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