© Forum Business Media Ltd 2014
Survey – Sample service user food satisfaction survey
Suitable for care homes and nursing homes
Providing high quality meals and catering services that are responsive to our service users’ needs
is the aim of this organisation at all times. To be sure that we are consistently meeting acceptable
standards, we have developed this short survey which we would like service users to complete if
possible. If relatives and friends would like to fill it in too, they would be most welcome.
The survey is very easy to complete. All you have to do is tick the box which best fits the rating
you would give a particular part of our service. At the end of the questionnaire there is an
opportunity for you to add your own comments if you wish.
Completing the questionnaire is entirely voluntary but we would greatly welcome your opinions
and views as they will help us bring about any improvements needed at the home.
If you would like to complete the questionnaire but require help please ask a member of staff.
How do you rate the overall quality of the meals
How do you rate the quality of the breakfasts?
How do you rate the quality of the lunches?
How do you rate the quality of the evening
How do you rate the quality of the snacks
served between meals?
How do you rate the variety of food provided?
How do you rate the amount of food provided?
How do you rate the quality of information given
in the menus?
How do you rate the suitability of the food
How do you rate the presentation of the food (ie.
how much effort is made to ensure that the food
How do you rate the temperature of the food, ie.
is hot food always served hot?
How do you rate the availability of drinks?
How do you rate the quality of the dining room
How do you rate the ambience of the dining
room, ie. is it a pleasant place to sit and enjoy
How helpful are the serving staff at mealtimes?
How helpful are care staff if you require