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ICT
SkIllS
Gap
analySIS
increased to meet this change. Most vendors have very aracve schemes for academic instuons
and students, which somemes include free books, soware and even equipment. The private
universies can easily accommodate such trainings, and some have already started. At the University
of Prishna the average total cost of tuion for a graduate has been calculated to be around 6000
Euro
15
, which is by no means negligible in the Kosovo context, and can easily cover for the vendor
trainings that are required for the future employees in the ICT sector.
And as far as the established atude in Kosovo on the value of such courses in the higher educaon, we
have to recall that the primary goal of the newer three-years BA programs that Kosovo is transioning
to, is to prepare the workforce in the shortest period of me, and not necessarily to immerse in
‘science’, ‘research’ and other academic’ synchronicies just for the sake of it, which incidentally,
are nowhere to be seen in Kosovo anyway. But for the sake of it, should it be required, there are, or
should be, MA and PhD programs for that sort of learning, and not necessarily BA.
5. main findings
Sector slowdown. The situaon in the ICT sector in Kosovo has not changed signicantly in the
period 2011 - 2013. The government has dropped several places on the ranking of biggest ICT market
customers and is now surpassed by telecoms and nancial sector. The real bad news is that the
government has not done much to ensure favorable business environment and growth condions for
the ICT sector. The services segment and business process outsourcing seem to have had a strong
growth and connue to present potenal for further growth, but this is recognized and pursued o
by very few of the actual ICT companies in Kosovo. Most other ICT companies see the local general
business sector in Kosovo as a potenal that could make a dierence to their growth in the long term,
but at present, this general businesses sector is not rushing to harness the potenal of ICT in their
producon processes. The individual users /home users in Kosovo are being served mostly by the
refurbished PCs and printers sales segment which is unaccounted for by any of the vendors, and is
perceived to be many mes the size of the purchases of new equipment by individuals, and then, in
some part by gray imports. Unless the end of the year surprises with a burst of sales, as expected, by a
consequence of notoriously delayed government tenders, it may happen that the ICT sector registers
slower growth than previously expected.
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Typical employees in the ICT sector are well educated. Bachelor degrees seem to be the norm at 60%
and an increasing number have a masters or higher degree (32%). Fresh employees come more from
public universies than from private ones. They pursue programs with most technical skills on oer,
and give less importance to so skills, if at all. They believe that the choice of study programs they
are oered is mostly out of date, that they are not geng enough pracce, and that job market will be
requiring more from them than what they are geng through formal educaon. Something along the
lines of vendor trainings, though not exactly what, and who will pay for it, will help them land or keep
a job in the ICT sector. They have lile or no informaon on what jobs exactly are there and which
skills are most required for these jobs. But geng a higher educaon degree, something everyone
should be equipped with”, seems to have earned a status of universal social expectaon, rather than
originang as a requirement of the job market.
Educaonal instuons. There are currently ve universies in Kosovo who oer ICT degrees:
University of Prishna, University for Business and Technology, Iliria University, University of Prizren
15 Malazogu, L.: Governance and Compeon in Higher Educaon. KIPRED, 2007.
hp://www.kipred.org/advCms/documents/38875_Governance_and_Compeon_in_Higher_Educaon.pdf
16 See, for example: IDC: Kosovo IT Market 2012–2016 Forecast and 2011 Vendor Shares. IDC, 2012.
hp://www.idc.com/getdoc.jsp?containerId=ESQ04U
Information Technology System Gap Analysis Template Page 25
source: stikk.org
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