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STANDARD OPERATING PROCEDURE
Number
SOP-IND-APPSANI-003
Revision
2
ONE STOP SHOP SANITATION SERVICE
(PAYMENT)
Date
February 28, 2014
Page
1of11
1. PURPOSE
This procedure is specifically aimed to organize the steps in term of payment within the
One Stop Shop Sanitation Services, so that this phase can be implemented consistently
and well-planned according to the requirements.
This is the third part of a complete SOP files which are aimed as references used by
the ENTREPRENEUR (including Sanitarian who wants to be or are working as an
entrepreneur in sanitation business), which consist of several SOP documents as
follow:
Business Process Map of One Stop Shop Sanitation Services as a simple
visualization of the whole process flow of this sanitation business
(filename:@2 Business Process Map One Stop Shop Sanitation.pdf)
The first part of SOP that explains procedures of one-stop shop sanitation
services from developing social map, triggering and product introduction until
order processing (filename:01_SOP one shop sanitation social map until
order.docx).
The second part of SOP that explains procedures of one-stop shop
sanitation services from receiving order, materials preparation, construction,
until handover (filename:02_SOP one shop sanitation WSP
construction.docx).
The third part of SOP that explains procedures of one-stop shop sanitation
services on how an entrepreneur and the customers could select different type
of payment methods until the final payment process (filename:03_SOP one
shop sanitation WSP payment.docx).
The first, second, and third part of SOP are part of the business cycle while
the fourth part of SOP is the process that needs to be done prior to starting the
business.
The fourth part of SOP that explains procedures ofone-stop shop sanitation
services for a new entrepreneur to prepare the sanitation business. This SOP
is a prerequisite for starting a new business, which means in term of value
stream this SOP is not part of the common Business Process Map cycle
(filename: 04_SOP Business Plan.docx).
As an SOP, in general these documents are considered the best the process that are
performed today, hence these documents should be revised and updated to keep up with
the latest practices and technology.
Payment Receipt Template
source: wsp.org
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