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JOHN H. SMITH, M.ENG. 800.991.5187 [email protected]om Page 2
Provided technical consultations regarding Microsoft, VMware, Cisco, HP, IBM, Nortel, 3COM, and F-Secure
products. Delivered technical support for system auditing, performance tuning, and troubleshooting.
Created and maintained technical documentation regarding network configuration, network mapping, and
service records including IT Service Catalog, Service Level Agreements, and Operational Level A greements.
Served as Project Manager and Lead Systems Designer for multiple high-profile, large-scale network and IT
infrastructure projects. Designed and implemented Microsoft infrastructures, VMware, and NetBackup.
Managed and maintained Windows active directory forests for several key clients; provided operating systems
deployment, level-3 support for mission-critical servers and networks, security enhancements, and DPRs.
Oversaw the efficient implementation of new technology solutions to various internal business units;
identified project requirements and provided exceptional support. Upgraded IT infrastructure, established
quality assurance standards, and recommended new products to enhance clients’ operational efficiencies.
SYSTEMS CONNECT; Palm Springs, FL 2000 – 2002
Senior Systems Engineer
Successfully upgraded organization’s Windows NT Domain. Provided support for data acquisition, process
control software, and DCS; supervised data acquisition and process control algorithms. Led the automation of
atmospheric distillation installation (DA2).
Oversaw the design of new organization-wide IT/IS systems and defined the IT/IS architecture. Administered
Microsoft Windows servers and workstations. Performed server and security audits, system backup
procedures, and recovery processes to support business continuity strategies.
PC SYSTEMS; Palm Springs, FL 1996 – 2000
Electronics Engineer
Designed, installed, and administered Windows-based networks; head of the technical maintenance.
Master of Engineering (M.Eng.) in Applied Electronics
Microsoft Certified Systems Engineer: Security (MCSE-S), Windows Server 2003
Microsoft Certified Systems Administrator: Security (MCSA-S), Windows Server 2003
Microsoft Certified Technology Specialist (MCTS), Internet Security & Acceleration Server 2006, Configuration
Microsoft Certified Technology Specialist (MCTS), Configuring Windows Vista Client
Lenel OnGuard Sapphire Certification
Intel Technology Expert Intel Product Integrator
Project Management Professional (PMP) Training, Project Management Institute (PMI)
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