• Tools used: Visio, Project, Word, Excel, Adobe Acrobat, and PhotoShop
July, 2001 to HIP HEALTH INSURANCE CO., INC.
September. 2006 2400 Park Rd., Hollywood, Florida 33023
Business Analyst/Technical Writer (Permanent Position)
Completed Projects:
Claims Processing Project:
• Created, managed, coordinated and supervised development of application software which impacted
and accelerated claims processing by 35% . Each document contained Sarbanes-Oxley 302, 401, 404,
and 409 certifications
• Responsible for rewriting systems, enhancing existing functions and implementing new functions
dealing with health information exchanges (HIE) and technologies. (HIT)
• Created business requirements documents (BRDs)
• Created cross-functional requirement documents using Visio software
• Prepared project plans using MS Project
• Created process maps, QA test plans and end user documentation/release notes
• Participate in complete SDLC process, using both Waterfall and Agile methodologies.
• Facilitated Joint Application Review and Design sessions (JAR/JAD)
Billing Statement Project:
• Coordinated the use of the Document Sciences-Autograph software to develop application
• Created data-centric documents such as high value statements, correspondence and bills
• Developed the design documents and billing statements for Vytra Health Plans
• Developed alternate business processes to eliminate process redundancies and increase business
efficiency
Do Not Call Project:
• Developed technical specifications per government specifications
• Developed project plans using MS Project
• Created business requirements documents
• Created cross-functional requirement documents using Visio software
• Created user documentation and release notes
• Facilitated Joint Application Review and Design sessions (JAR/JAD)
Each of the above-referenced projects involved timely communication with supervisors, business partners
and developers to adhere to service level agreements (SLAs), and compliance with Sarbanes-Oxley audit
standards. Also trained new employees on the OCR and Claims processing functions. Tools used: Visio,
Project, Word 2000, Excel, Adobe Acrobat, and PhotoShop
July, 2000 to PARKSTONE MEDICAL INFORMATION SYSTEMS, INC.
July, 2001 2400 N. Commerce Parkway, Weston, Florida 33326
Technical Writer/Business Analyst (Permanent Position)
• Prepared business and functional documentation for the ParkStone medical management system.
• Prepared project plans, QA test plans, release notes, end-user documentation, standard operating
procedure manuals and Visio diagrams
• Trained physicians and nurses on the ParkStone medical management system
• Prepared Human Resources form documentation incorporating personnel and payroll
• Created document repository with HTML and PDF formats
• Facilitated Joint Application Review and Design sessions (JAR/JAD)
Resume Templates 1210 Document(s)
