A polite, well spoken and hard working waitress with experience of working in a
busy restaurant environment looking after the needs of patrons. Attentively at all
times with a willing and helpful manner that is required to answer phone calls,
taking reservations and prepare bills. Always approachable, cheerful and
possessing good observation skills as well as the ability to work alone or as part of
Keen to find a challenging position within an exciting employer where I will be
able to continue to increase my work experience & develop my abilities.
Hotel Restaurant – Coventry
WAITRESS June 2008 - Present
Responsible for looking after guests and attending to their needs during their visit.
Welcoming them to the restaurant, escorting them to their table and also informing
them of any special offers or meals.
Providing a warm welcome for customers.
Receive food & drink orders & serve customer requests to the standards required.
Serving dishes to customers at tables.
Learning the names of & building relationships with regular customers.
Ensure timely delivery of all food & beverage items to customers.
Understand menu content and keeping up to date with any menu changes.
Making recommendations from the menu if requested.
Answer guest queries in a polite and helpful manner.
Clearing cutlery and dishes away from tables.
Passing food orders through to the kitchen staff promptly.
Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.
Full product knowledge of all menu items and hotel facilities and services.
Check on customers asking if they are enjoying their meals and service.
Ensuring the food service area is left clean and tidy once all the guests have left.
Relaying, preparing and setting tables for the next guests.
Looking after guests with special needs i.e. dietary requirements, allergies,
KEY SKILLS AND COMPETENCIES
Familiar with all cash handling & Credit card payment procedures.
The motivation to learn new knowledge and skills.
Good Housekeeping duties.
Have a full knowledge of all food & beverage policies and procedures.
Diploma in Hospitality
Nuneaton North College 2006 - 2008
A levels: Maths (A) English (B) Technology (B) Science (C)
Coventry Central College 2000 - 2006
REFERENCES – Available on request.